Some users are experiencing an issue with incoming calls not showing but phone is ringing oppo. Let’s discuss this matter.
why my incoming calls are not displaying in oppo
Several reasons could be causing this issue, such as disabling incoming call notifications, not granting necessary permissions to the phone app for displaying notifications, or potential damage due to a strong impact or exposure to water.
How to fix incoming calls not showing but phone is ringing oppo
1. “Restart the phone.”
Indeed, some software glitches may lead to the issue, and a simple solution could be restarting the phone by turning it off and then back on.
2. “Clear cache and data for the Phone app and Call Management.”
Certainly, resetting the app settings might help. You can do this by clearing data for both the Phone app and Call Management app. Here’s how you can do it:
Navigate to “Settings” > “App Management” > “App List” > “Top left corner, click on the two dots” > “Show System” > Look for the “Phone” app and tap on it > “Storage Usage” > “Clear Cache” > “Clear Data.”
After that, repeat the previous steps for the Call Management app. On some Oppo phones, you might need to go to “Settings” > “Additional Settings” > “App Management” > “All” > “Phone app” > “Storage Usage.”
“Note: Clearing data will delete the call log.”
3. “Clear the phone’s cache.”
Clearing the phone cache can help resolve the issue. To do so, open the “Phone Manager” app > Click on “Clear Storage” > “Delete All.”
4. Fix incoming calls not showing by update the phone
System issues can sometimes cause disruptions, and resolving them may involve installing the latest update for your phone, which can fix such problems. Go to “Settings” > “Software Updates” and update your phone’s system to the latest version.
5. “Reset system settings only.”
Performing a reset will eliminate any misconfigurations in the phone settings that might be causing incoming calls not showing but phone is ringing oppo. This option is available in devices running ColorOS 3.2 or later.
Go to “Settings” > “Additional Settings” > “Backup and Reset” > “Factory Reset” > “Reset System Settings Only.”
“Warning: Do not select ‘Erase downloaded and data files’ to avoid losing your data.”
6. “Use the default Phone app.”
The reason for incoming calls not showing but phone is ringing oppo might be due to using a downloaded calling app instead of the default phone app.
To fix this, go to “Settings” > “App Management” > “Default Apps” > “Phone App” > Choose the default phone app that came with your device. Avoid using apps from unknown sources.
7. “Ensure that incoming call notifications are enabled.”
While incoming call notifications are usually enabled by default on all phones and cannot be turned off by anyone, sometimes an update may inadvertently alter these settings.
You can confirm this by going to “Settings” > “App Management” > “App List” > “Show System Processes” > Choose the “Phone” app > “Notification Management.”
If the toggle switch next to both “Allow Notifications” and “Incoming Calls” is a light green color, then the notifications are indeed enabled.
Afterward, click on the “Incoming Calls” option, ensure that the toggle switch next to “Hide Notification Details on Lock Screen” is off, and also confirm the presence of a green checkmark below the “Lock Screen” and “Badge” options.
8. “Disable Do Not Disturb mode.”
Enabling the “Do Not Disturb” mode silences all ringtones, stops vibrations except for some exceptions like alarms, and allows allowed alarms, timers, and reminders. The status bar will show a moon icon when “Do Not Disturb” is active.
Make sure to turn it off by going to “Settings” > “Do Not Disturb.” If the toggle switch next to the “Enable Now” option is lit green, click on it to turn it off.
After that, make sure the word “Absolutely” appears below the “Time Schedules” option. If you find the phrase “Enabled…” instead, click on it and disable any active time schedule.
9. “Verify that the Phone app has permission to access phone and contacts.”
The issue might be because you didn’t grant the Phone app the necessary permissions for phone and contacts when prompted the first time you used it. These permissions are essential for notifications.
Therefore, the solution to the issue of incoming calls not showing but phone is ringing oppo would involve going to “Settings” > “App Management” > “App List” > “Phone app” > “Permissions” and ensuring that the necessary permissions are granted.
You will see a list of permissions; choose “Phone” permission and ensure it is allowed. Also, grant permission for accessing contacts.
10. “Exit the trial version of the Phone app.”
If you are part of the phone app beta program, it could be the cause of the issue as beta versions are still in development and might have bugs. To leave the beta program, follow these steps:
Go to the “Play Store” > Click on your profile picture > “Settings” > “General” > “Account and device preferences” > “Leave the testing program” > “Leave.” Note that this will exit all beta programs you’ve joined.
11. “Update the Phone app.”
The issue might be because you are using an old version of the phone app. Therefore, a solution to the problem of incoming calls not showing but phone is ringing oppo could be updating the phone app if your device allows it.
You can check for updates by going to the “Play Store” > At the top of the screen, tap on your profile icon > “Manage apps & devices” > “Updates available” > Choose the “Phone” app > Press “Update.”
12. “Use the Phone by Google app.”
“Phone by Google” serves as the default dialer for many Oppo phones, excluding some versions. If your phone’s version doesn’t use Google’s Phone app as the default, you can install it from the Play Store and set it as the default dialer.
Despite emphasizing the use of the default phone app earlier, “Phone by Google” is an exception, and you can use it as an alternative on Oppo phones.
13. “Remove video ringtone tones.”
If you are using a video ringtone from the theme store, it might take some time to display caller information.
To disable it, go to the “Theme Store” > at the bottom, choose “Me” > “My resources” > “Video Ringtones” (you may need to scroll the row with the word “Theme” to see this option).
After that, click on the video ringtone you are using > “Turn off video ringtones” > Press it again to confirm.
14. “Go to the maintenance center.”
If the previous steps don’t oppo phone not showing incoming calls, visit an authorized OPPO service center, as there may be a hardware component in your phone that is malfunctioning.
15. Buying a new phone
If the problem recurs even after visiting the service center, it may be time to buy a new phone. Discover the latest phones of this year at discounted prices.
Note:“I may earn a commission if you visit or make a purchase through the links provided.”
Note the phone used in the explanation is Oppo A15, so the names and locations of settings may vary for different device versions. However, these steps remain helpful for other phones, such as Oppo A54.
Sources
- SHAREEF, TASHREEF. “Android Phone Not Receiving Calls? Here Are 9 Fixes to Try .” Make use of. 24 Jan. 2023. http://www.makeuseof.com/android-phone-not-receiving-calls/. Accessed 4 July 2023.
- McLaughlin, Molly. “How To Fix an Android That Can’t Make or Receive Calls .” Lifewire. 10 Feb. 2023. http://www.lifewire.com/android-phone-cant-make-or-receive-calls-4586351. Accessed 4 July 2023.
- Makvana, Mahesh. “How to Fix an Android Phone Not Receiving Calls .” Online tech tips. 13 Oct. 2022. http://www.online-tech-tips.com/smartphones/how-to-fix-an-android-phone-not-receiving-calls/. Accessed 4 July 2023.
زويل تيك 
أخبرنا برأيك